Customer Service Victorian Times About Us

Q: How can I pay for my order? A: PayPal is our payment processor. We accept Visa, Mastercard, American Express, Discover, Certified Checks & Debitcards. Notify us by email if you are using a money order or a certified check. We will provide you with simple payment instructions at that time. Q: Do you Gift Wrap? A: No. Gift Wrapping is not our forte! Q: When will my order be shipped? A: We ship within two business days of payment confirmation. Q: You have a category called "Special Requests". What are "Special Requests"? A: SPECIAL REQUESTS=If you can't find a product you are looking for in our catalog, use any of the EMail/Contact buttons to send us a message describing what you want. We will locate your request and post it to the "Special Requests" category (usually within 24 hours of when the request is made). You will be notified by email when your request is posted and available for purchase at our list price. Anyone may purchase the item and it will remain listed in the "Special Requests" category until we are out-of-stock. You have no obligation to buy and there is no charge for this service!!! Q: How can I view the status of my order? A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view. Q: What are your shipping costs? A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. *If you experience slow image loading, click your "refresh button (F5)" ! Our resolution settings are 1280 by 800 pixels Victorian's Head@ EvergreenGreenwich, Connecticut